Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Ray Stitch.


DEVICE INFORMATION

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to us, and information about how you navigate the site. We refer to this automatically-collected information as Device Information.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

We use Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our website (for example, by generating analytics about how our customers browse and interact and to assess the success of our marketing and advertising)


ORDER INFORMATION

When you make a purchase on the website, we record some of your personal details - your name, billing address, shipping address, email address and phone number. We refer to this information as Order Information.

We use Order Information to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you

- Screen our orders for potential risk or fraud

- Provide you with information or advertising relating to our products or services (when in line with your preferences)

In exceptional circumstances we may share your Device and Order Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

PAYMENT INFORMATION


Our payment gateway is secure and when placing an order online, your card details are processed by an independent payment service provider, Stripe. We do not keep any personal payment information on our servers for security and all data is stored and transmitted in encrypted way between our site and payment gateway.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records.

DO NOT TRACK

Please note that we do not alter our data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@raystitch.co.uk or by mail at 66-68 Essex Road, London, N1 8LR, United Kingdom.